What to Expect

Doctor Checking Patients HearingCustomized Care & Solutions

We realize you’ve arrived at an important decision in your life – to reconnect with the world around you. Our personalized approach reflects that.

Our Vision

We will set the standard of excellence for “The Patient Journey” in hearing wellness. Our mission is driven by the needs of our patients and our commitment to serve them.

Our Quality Policy

We are committed to providing the highest possible quality of care for your vital sense of hearing. Our commitment extends to our Quality Policy, which is designed to ensure all aspects of your journey to better hearing are supported by compassionate personal care and state-of-the-art technology.

  • A complete visual and diagnostic FREE Hearing Screening.
  • A complete Lifestyle Assessment is given to understand your daily hearing environments.
  • Verification of audibility on all hearing aid fittings to ensure the best hearing correction possible.
  • Provide a comprehensive counseling and aural rehabilitation program to maximize the benefit of your hearing aids.
  • Effective binaural hearing solutions. Our health and safety policy demands that patient safety is paramount in our application of technology.

Follow-Up Care and Service

We are committed to enhancing your satisfaction through the delivery of comprehensive care and service that consistently conforms to your expectations.

  • 30-day evaluation period standard on all hearing aid fittings. (45-day for CA, WI, NM & MN)
  • 60-day exchange period for a different size or style of hearing aids.
  • Comprehensive warranty plans include:
    • Unlimited cleaning and adjustment
    • Loss Protection up to 1-year
    • Corrosion and moisture protection
    • Remote fitting adjustments
    • Free software updates for the life of your hearing aids
  • Unlimited office visits and hearing aid evaluations while under warranty.
  • Loaner hearing aids may be provided if your hearing aids require factory repair and if there are loaners in stock.
  • Guaranteed trade-in value of your hearing aids.

We strive to continuously improve the performance, quality, and value of our products and services through innovation and technological excellence. We support you through the life of your hearing aids and guarantee a higher trade-in value of your hearing aids.

Customer Reviews

A must read review this one comes from the heart and ear. I have been having problems with these hearing aids since the first day I bought them back in July of last year. They just could not get the programming right. And the special fitted ear piece required never...

Georgia Bowman, on Google

Mom has been going to the NewSount Hearing Center in Sugar Land for years and they continue to treat her (and me) with such respect and care that I'm always pleasantly amazed. Whether we are needing an appointment, or supplies, or just have a question, they do everything they can...

Patricia Ellis, on Google

I've always had great experiences with this center and staffs. Mike Panzer is a great clinician and he always does good job caring for my hearing aid.

Trung Ho, on Google

Excellent customer service and advice! My Mom has nothing but good things to say about this business.

Phuong Nguyen, on Google

I always enjoy my visits to see Mike. This last visit he worked really hard to get my hearing aids adjusted properly. I am hearing better that I can remember. Great job Mike. See you next year.

Robert Brookins, on Google

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