What to Expect

Doctor Checking Patients HearingCustomized Care & Solutions

We realize you’ve arrived at an important decision in your life – to reconnect with the world around you. Our personalized approach reflects that.

Our Vision

We will set the standard of excellence for “The Patient Journey” in hearing wellness. Our mission is driven by the needs of our patients and our commitment to serve them.

Our Quality Policy

We are committed to providing the highest possible quality of care for your vital sense of hearing. Our commitment extends to our Quality Policy, which is designed to ensure all aspects of your journey to better hearing are supported by compassionate personal care and state-of-the-art technology.

  • A complete visual and diagnostic hearing screening.
  • A complete Lifestyle Assessment is given to understand your daily hearing environments.
  • Verification of audibility on all hearing aid fittings to ensure the best hearing correction possible.
  • Provide a comprehensive counseling and aural rehabilitation program to maximize the benefit of your hearing aids.
  • Effective binaural hearing solutions. Our health and safety policy demands that patient safety is paramount in our application of technology.

Follow-Up Care and Service

We are committed to enhancing your satisfaction through the delivery of comprehensive care and service that consistently conforms to your expectations.

  • 30-day evaluation period standard on all hearing aid fittings. (45-day for CA, WI, NM & MN)
  • 60-day exchange period for a different size or style of hearing aids.
  • Comprehensive warranty plans include:
    • Unlimited cleaning and adjustment
    • Loss Protection up to 1-year
    • Corrosion and moisture protection
    • Remote fitting adjustments
    • Free software updates for the life of your hearing aids
  • Unlimited office visits and hearing aid evaluations while under warranty.
  • Loaner hearing aids may be provided if your hearing aids require factory repair and if there are loaners in stock.
  • Guaranteed trade-in value of your hearing aids.

We strive to continuously improve the performance, quality, and value of our products and services through innovation and technological excellence. We support you through the life of your hearing aids and guarantee a higher trade-in value of your hearing aids.

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Customer Reviews

I'm 72. My out-of-town hearing aid broke. It really worried me. I recently moved to a new town. I sought out some help, and landed at NewSound. The doctor was fabulous. The staff was kind. My complicated issue was resolved today - with absolutely no problem or complication. These are...

John Jenkins, on Google

My auntie and I both were screened and tested today it was a really good experience the doctor was so kind and professional we both had a blessed experience and we will definitely be returning because my 90-year-old auntie needs hearing aids but Praise Jesus my ears are fine thank...

Rosalind Riggs, on Google

Dr.Peter has turned my hearing around. She gave me good advice and offered me a plan that is affordable. ZERO interest for FOUR years at a reasonable price. I trust her and know I’m in good ears with Dr. Peter!

Karen Ambrose, on Google

Dr. Lea P as a very welcoming personality, she’s very professional. She took her time I’m doing the examination/testing. See explain the results in layman terms. My wife was concerned about my hearing. I told her my hearing was fine. She recommended that I go see Dr. Lea. I’m glad...

Eugene Riggs, on Google

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